TERMS & CONDITIONS
SERVICE CALL FEE:
The service call fee is the price to examine and diagnose problem(s) with one appliance based on the symptoms the appliance is having, and provide a written estimate with parts (if needed) and labor to repair / service the issue(s).
WE CHARGE A SEPARATE SERVICE CALL FEE FOR EACH APPLIANCE WE EXAMINE AND DIAGNOSE. THE SERVICE CALL FEE IS NON-REFUNDABLE. THE SERVICE CALL FEE SHALL BE COLLECTED FROM THE CUSTOMER PRIOR TO, OR AT THE TIME OF THE INITIAL VISIT.
We collect payment upon completion of the job we might require a deposit if repairs require a part order the deposited amount and service call will apply toward the repair.
Our appointments have a 3 hour window. All appointments are set based on the earliest availability. Part installation appointments are not scheduled until the parts have arrived.
Based on the problem(s) the customer describes and upon examination, our company licensed technician will determine what repair needs necessary to resolve the problem(s). Full access to the unit must be provided by the customer. In case access to the unit is not provided by the customer, additional fees may apply for the labor performed to access the unit.
Due to the complexity of some appliances there can be additional underlying problems that cannot be determined until an “initial repair” is made. In the event an appliance has an underlying problem(s) an additional free diagnosis along with an additional revised estimate will be provided.
If the technician arrives and no problem is present, it will be considered as a diagnosis of “No problem found” or “Working as designed”. The customer Shall responsible for the service call fee.
If the problem is caused, or possibly caused by a source other than the appliance itself, the technician may recommend an examination by an outside trade contractor to confirm or rule out the possible cause or problem. The customer is fully responsible for any expenses, cost and payment for any examinations or services performed by outside trade contractors.
Any recommendation(s) made by our company are not mandatory, and any actions taken by the customer are at the sole discretion and financial responsibility of the customer.
Any estimate provided is based on Modern Appliance Repair prices to repair/service the appliance. An estimate is valid for 7 days. The customer is responsible for reviewing the entire estimate with the technician before signing. The customer signature indicates approval and complete agreement with having the repair performed at the price quoted.
In cases where additional research is required we will provide a completed estimate within 48 hours of the initial date of visit. In the event additional parts are needed or part pricing has changed, a revised estimate will be provided for approval.
Down payment/Pre-pay: A portion of the approved estimate may be collected at the time of the service call. The price of repair/service is the best price for Total Appliances Service to perform the repair. This is determined and based on company operating expenses, technical skill/knowledge, technical training and certifications. In accordance with “The Major Appliance Service National Price Guide (M.A.S.P.G)” the repair cost is based on the job, not on the time the repair takes to perform. The customer agrees to pay a fee of $25.00 for each returned check.
Technicians carry the most commonly required parts to perform a repair. There are times when parts will need to be ordered and additional shipping and handling charges may be applied. Orders for parts are placed within 24-72 hours upon estimate approval. Depending upon part availability, most parts arrive between 1-5 business days. Upon receiving the part, the customer will be contacted to schedule the part installation. We reserve the right to keep old parts and components that have been replaced by Total Appliances Service service technicians. Back-ordered parts:In case the part is backordered, Total Appliances Service will keep the customer informed. Discontinued/No Longer Available parts:When a part is discontinued or No Longer Available through manufacturer, Total Appliances Service will not perform any repair.
Problems with appliances may be caused solely by lack of routine maintenance. Sometimes just maintenance may resolve the problem. Maintenance may be needed/ required before repair or during a repair. Maintenance is not a repair or part of repair labor. Maintenance is non-refundable.
Any cancellation is subject to a 25% restocking fee. Refunds can take up to 4 weeks to process. No refunds on special order parts.
Warranty is valid on installed parts that have been purchased through the company until the specific parts become obsolete or discontinued. Parts that bear warranty will be repaired or replaced at the sole discretion of Total Appliances Service.Warranty is not transferable.Warranty is only valid if the repair is performed by Total Appliances Service service technicians Total Appliances Service reserves the right to void the warranty due to not being provided with up to date maintenance records.Grease build-up voids the warranty.Improper usage of the appliance automatically voids the warranty.Warranty is void on relocated appliances.
No warranty on damage caused by external problems or interference by anyone else (other than Total Appliances Service technicians) sensing or tampering with the repair.Warranty is not applicable to the following parts: discontinued or obsolete parts, refrigerants, filters, access valves, fuses, wires. Warranty against manufacturing defect only Warranty does not cover damage due to water, high voltage fluctuations or any alteration or tempered by third part technicians.
Total Appliances Service is not responsible for any damage caused by appliance malfunction. Total Appliances Service is not responsible for any floor, cabinet, counter damage or water leakage when repairing and/or removing your appliance by Total Appliances Service technician(s).Total Appliances Service reserves the right to limit or refuse to provide Warranty at its sole discretion. Any Lifetime Warranty limitations and / or refusals will be communicated to the customer prior to the completion of the repair.
PAYMENT FEE DISCLOSURE:
All Visa Debit Card payments will be assessed a flat fee of $3.95 per transaction. All other Credit or Debit Card payments will be assessed a fee equal to 3.75% of the payment amount with a minimum fee of $3.95. This fee will be assessed to the same Credit/Debit card provided by the customer.
The customer’s signature on the completed repair invoice indicates that the appliance has been reviewed and tested by the customer and the service has been completed to their satisfaction. No refunds on completed repairs.